FAQs / Help
Please click on a question to see the answer…
How do I use my online ticket?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
Your ticket is non transferrable and is valid for one day only.
Do you issue refunds?
Orders for tickets, events, workshops and short courses may be cancelled by you up to 30 days prior to the date of the day of visit, event, workshop or short course. Please note all booking fees are non-refundable.
You will lose this right to cancel if you use your ticket and/or attend the event (or anyone of a series of events) before this deadline expires. If you wish to cancel your booking, you must inform the Museum in writing at firstname.lastname@example.org.
Bookings are non-refundable after this time. For our full terms and conditions please click here.
What happens in the event of a cancellation?
The Fashion and Textile Museum reserves the right to cancel any course, workshop, talk or event at its sole discretion at any time prior to the start date. If a course, workshop, talk or event, is cancelled the Museum shall endeavour to provide at least one week's notice. If a transfer is not available, the full cost will be refunded. The Museum cannot be held liable for any losses arising from such a cancellation.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Is car parking available?
Please contact Southwark Council for details regarding street parking nearby the Museum.
Is there wheelchair access?
Yes. The Museum is accessible for wheelchair users and has a lift for disabled visitors.
Can I make group bookings?
We do take group bookings. Please see our group booking page on the website for details.
Can I purchase a ticket in the Museum or on the day?
Tickets can be purchased on the day for the current exhibtion and events in the Museum provided there are still tickets available.
Workshop tickets and group bookings must by booked and paid or in advance.
Is exhibition entry included with my event, workshop or short course booking?
Unless otherwise stated, exhibition entry is included with all event, workshop and short course bookings.
How can I get in contact with you?
Please email email@example.com